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HOW ARE WE DOING?


We would appreciate you taking a few minutes to complete the following survey. Your responses to these questions, which relate to our performance, will help us identify areas you regard as critical to achieving full satisfaction. Our goal is to provide you with the best all round service possible. Your assistance will help us achieve that goal.

Your responses to these questions will remain anonymous unless you choose to complete the Information Request section.

This information is being collected on behalf of Relay Monitoring Systems Pty Ltd (RMS), and is intended for internal use only to assist in improving our customer service. Any contact information you choose to provide will be held in confidence by RMS and only used for the intended purpose detailed in the Information Request section.




Service


How familiar are you with our products, services and capabilities?
Not at all A little Quite familiar Very familiar

When seeking assistance, are you generally satisfied with our response?
Never Sometimes Mostly Always

Do our delivery lead times meet your expectations?
Never Sometimes Mostly Always

Do you find us flexible and responsive?
No Sometimes Mostly Always

Where do you think we could improve?




Technical Information


How do you prefer to access product information?
Product Catalogue CD ROM Web site Contact Sales Representative

How do you rate our product information?
Poor Adequate Good Excellent

Do you find our web site easy to navigate?
No Mostly Yes

Have you received any of our New Product Post Card’s? If not you can request to receive this information under the contact details section below.
Yes No

Did you find them useful?




Products


How do you perceive our product quality?
Poor Reasonable Good Excellent

Do our products meet your technical expectations?
No Sometimes Mostly Always

Where do you think we could improve?


Do you consider our ability to supply "custom" relays and solutions as -
Irrelevant Useful Important Essential

Are you aware that we distribute Reyrolle protection Relays?
Yes No



General Comparison


When you compare our service to our competitors, would you say we are -
Worse About the same Better Much better

When you compare the quality of our products to our opposition, would you say we are -
Worse About the same Better Much better

When you compare the cost of our products to similar imported equipment would you say we are -
Higher About the same Lower Much lower

When you compare our delivery performance to our opposition, would you say we are -
Worse About the same Better Much better



General Comments


We welcome your suggestions for new products ideas and ways to improve our service:






Information Request


Would you like a company representative to contact you?
Yes No

Regarding:


Would you like to be included on our mailing list to receive new product and services announcements?
Yes No

Your contact details (Postal and/or email):




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